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Streaming Statement

Sam Loxton - 19th October 2020

Streaming Statement We are sorry that some fans experienced technical difficulties with our #CardsLive stream on Saturday. The reality of the situation is that we are trying to produce a 21st Century production in an early 20th century environment and this is also testing suppliers’ capabilities to the limit.

For the first time we suffered significant upload issues with our internet connection in the gantry which was the root cause of the video issues fans encountered. We believe the sound and commentary were much better this time following some work to solve previous issues, but unfortunately fans weren't able to fully experience this due to the upload issues.

We are working on solutions to prevent a repeat of the upload issues for future games.

Some mention has been made of the cost of the stream and by incorporating a programme into the package we believe this makes the £12 better value to our fans whilst allowing the club to minimise its match day losses in the current behind closed doors scenario. We will, of course, keep this under review.

In the meantime, we would like to thank you for your continued support and forbearance. Please rest assured that our Stream Team are working tirelessly to try and deliver the product that our fans deserve.
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